Terms & Conditions of Sale
Cross Road MOT and Tyres is an auto garage based in Coventry that provides vehicles on rent, provides repairs and services, and supplies components, especially tyres, to customers across the UK. Cross Road MOT and Tyres is based at
Unit 5 Cross Road Ind Est, 31- 41 Cross Road, Coventry, CV6 5GR, UK. They can be contacted through telephone 024 7601 6672 and email (crossroadmotandtyres@outlook.com).
All the terms and conditions that are stated on this page govern the relationship between the company Cross Road MOT and Tyres and their customers.
Henceforward,
“We” or “Our” refers to Cross Road MOT and Tyres.
“Our site” or “Our website” refers to the company website (www.crossroadtyresandmot.co.uk) owned and controlled by Cross Road MOT and Tyres.
“You” refers to our customers and visitors/users of our website.
Please go through the terms and conditions mentioned on this page thoroughly:
1. Online price and transactions
The price of the all the products and services that we render is in pounds, with the cost of labour and part, and VAT included.
Online purchase or the booking an appointment to use our services does not put you in any contractual obligations with us; it represents an offer from you to buy and/or use the products and services we provide.
We are well within our rights to postpone or cancel the order, even after providing an order confirmation to you, if we are unable to fulfil the order. We may be unable to fulfil that order if the purchased product is out of stock or the information about the purchased product/service is found to be incorrect. In this case, we will contact you and offer an equivalent product/ reschedule the cancelled appointment. If we fail to find an agreement, then you may cancel the order and claim a full refund. We are not accountable for any loss that results from the delay in processing your order or its cancellation. We are only liable to refund the customer for the cancelled order.
2. Incorrect order
We are not liable for any damages caused by your order of tyres with incorrect dimensions from our website. It is only your responsibility to make sure that the tyres you buy from our website meet your vehicle's specifications. The standard procedure for returns/refunds will be followed in such cases.
3. Returns/Refunds
We shall not accept returns, nor provide refunds for components that have been already fitted to your vehicle. If you find the component to be defective after being fitted, you may buy a replacement product from us as we send the defective product to the manufacturer for assessment. If the product is confirmed faulty by the manufacturer, then we shall refund the cost of the replacement component in full. We are only liable to refund you for the purchase of the faulty component.
4. Missing appointments
You must bring your vehicle to our garage on time as per the scheduled appointment. The delay from your side may impact the planned schedule, and could also lead to cancellation of the scheduled appointment. This will require you to reschedule again.
If the payments of the purchased services have already been completed, and you cancel the appointment without giving us adequate notice, then we reserve the right to withhold 100% of the MOT cost and 50% of the servicing cost.
5. Cancellations and reschedules
You can cancel and reschedule the servicing/MOT/repairs appointment, subject to our availability, to a later date. You must inform us about the cancellation at least 24 hours before the date/time of the appointment.
In case you have already left your vehicle at our garage for repairs, you may cancel and opt-out from using our repair service, and are entitled to claim a full refund provided we have not started working on it. In case repair work has already commenced, you shall be subjected to a small cancellation fee.
For online order cancellation, it must be made in 24 hours from the time of purchase for you to be eligible to claim a full refund.
6. Estimates
The cost estimates we provide after inspecting your vehicle for repairs/servicing are valid for 14 days only, after which they will be considered invalid. The cost of the labour, materials, and spare parts used are also included in the dispatched estimate. You may be subjected to additional cost if additional faults are detected after your vehicle is stripped down at the garage. You will be notified about the additional cost first, and only upon your consent shall the repair work commence.
7. Conduct
Submitting your vehicle at our garage for servicing/repairs essentially consents us to test the vehicle on the road. We test the vehicle on the road to ensure that the repairs/ servicing have been completed successfully.
Make sure you remove all the valuable belongings from the vehicle before you leave it at our garage. We are not liable to damages caused by the loss of these valuables.
Any recommendations provided by our employee, if not stated in writing, should you choose to act on them, will be at your own risk. We are not liable to the consequences of you acting on these recommendations.
8. Parts
If you wish to inspect the components that were detected to be faulty and replaced, you must notify us before you leave the vehicle at our premise. If the request has not been made to us in advance, all the defective components removed and replaced during repairs and/or services will be considered as our property and disposed of, strictly adhering to the norms put forth by environmental regulations.
9. Payment
We accept payments for our products/services in the form of cash, debit card, credit card and bank transfer. Payments for our services (repairs, vehicle servicing and MOT) can be made after completion of the work. However, you may need to pay a part of the cost initially as a deposit before we provide the requested service.
All outstanding invoices are required to be settled within 7 working days from the date of the work completed.
10. Guarantee claims
The components, including tyres we sell on our site and garage, are covered by manufacturer's guarantee. When you claim a guarantee on the product/service we provide, you must present the claim with an invoice that serves as a proof of purchase.
We do not provide guarantees on adjustment services such as wheel alignment and wheel balancing, as these are significantly affected by your driving behaviour and terrain condition.
Your guarantee claim may get rejected based on following grounds: The concerned product has been damaged because of failure of adherence to manufacturer's servicing and operating instructions.
The concerned product has been damaged because of a natural calamity, theft or normal wear and tear.
The concerned product was serviced and/or repaired by another garage without our prior consent.
11. Privacy policy
Refer the privacy policy page for details.
Cancellation:
We reserve the right to cancel the order if:
There is insufficient stock to deliver the goods you have ordered.
If one or more of the Tyres/Services booked were listed at an incorrect price.
If your order is cancelled then we will notify you by phone or e-mail.
You have the right to cancel your order at any time up to fitting date. You should notify us by email if you do have to cancel your order.